- Shipping & Returns
Shipping & Returns
Most of the items on this site are a custom build per specific vehicle and require a lot of care and attention to get them out the door to the customer correctly. If after you have purchased the item and simply change your mind on the purchase; You may return new, unopened items within 15 days of delivery; however you will incur a 20% restocking fee. In the rare instance that the ordered product does not work in the intended vehicle and our tech support department cannot get it functioning to your expectations the product can be returned for a full refund and will not incur any restocking fee. Freight and shipping costs will not be refunded under any circumstances and a RA form MUST be requested from the company for any return to be processed. Items sent back to the company without an RA form or approval WILL be returned to sender at the cost of the sender.
You should expect to receive an email documenting your refund within 2-3 days after the item has been returned back with an accompanying RA form from the company (the time it takes us to process your return once we receive it). The refund back to your payment card varies depending on the particular card used at time of purchase; however in most cases you will see the refund back to your payment card within 5-10 days of receipt of the emailed credit invoice (the time it takes your bank to process our refund request).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship to virtually any address in the US and Canada. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
Orders are Typically processed and shipped within 24-24 business hours. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
VERY IMPORTANT: Selecting overnight shipping does not guarantee the order will ship out that day.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.